First Time User
To use Mobiva Citizen, download from Google Playstore. Select First-time login if you have never login before. It’s quite straightforward and easy to use. Google Playstore: https://play.google.com/store/apps/details?id=mobiVA.Citizen
There 2 ways to register as new user either by manual create from button Create an account or button Sign in with Google.
Disaster alerts are country specific. You will need to enter your profile page, to configure where you are located by country. Currently disasters like earthquakes and typhoons are available in Philippines. For other countries in the list, you will only get earthquake alerts. If you do not see your country in the list, you can select “Rest of the world”, however alerts may not be relevant to you. We are in the process of including epidemic alerts due to Covid19 pandemic.
Alerts
Alerts are created by the safety officer when there is an important announcement on evacuation. Also included are information on national disaster like flood, thunderstorm etc. It is an in-app message broadcast.
Mobiva Citizen is a free app that rely on other sources for information. We do not represent any government institutions, meteorological services or other official transmitters of bulletins and information. The information contained in our alerts is purely indicative and should not be used for any decision making without consulting alternate official sources of information.
Functionalities
Setting up emergency contacts allow a user to quickly send an SOS message to your designated contacts for help. When you enable the alarm, a text message with your current location will be sent out. Please ensure you confirm to send out this message in your phone’s text messaging window. A confirmation is required to prevent accidental SOS calls.
Mobiva Citizen app is used to report a disaster when people safety is at risk via Disaster Alert. Get help or advice in a crisis from the quick access phone number of the local authority. Get emergency evacuation alert to reach a safe place from Evacuation feature.
Mobiva Citizen is a community driven application offers services based on location coverage. If a service is available in your area, the buttons are automatically enabled.
Mobiva Citizen only provide users with a one touch button calling function that dials the specific numbers provided by your government and town councils. We do not provide these emergency services. Emergency numbers are country specific and available to the public. If the numbers provided are wrong, please inform us via support@mobiva.net to help us provide a better service to the community. When you write to us, please indicate for which country, the incorrect emergency or helpline telephone numbers with the attached correction required.
Limited functionalities are given if you do not allow GPS access, like map loading and submission of disaster alert. Without GPS, you won’t be able to send your current location to your emergency contact when help is needed. We highly recommend you to turn on GPS for the app to function smoothly.
Click on the Settings tab and press Log Out. Insert your password follow by confirm.
If you have requested for medical services from calling Emergency hotline, when an EMT responder is assigned to your case and he is enroute, you will receive an SMS with the dispatcher’s location.
Medical services are provided by local affiliations regulated by your respective town councils. Medical services offered by Mobiva Citizen allows a user to call for medical assistance anytime. Your call will be handled by the emergency contact center locally.
Evacuation is reserved for crisis management personnel whereby when an evacuation is needed, you will receive an alert to request you to evacuate. E.g., during an earthquake, if an evacuation is needed to get citizens to a safe location, the crisis management center will start evacuation procedures. When you see an evacuation alert, please follow the instructions and refer to the exit map to get to a safe location and designated assembly points. Follow the instructions of crisis management personnel at your location.
Evacuation locations are controlled by your local municipal for some editions depending on locations. If it is available, you will be able to see a list of locations. Please select the closest location in the list. Free editions may not always have a location for you to choose. If there are no locations listed, evacuation service is not available at your location. Evacuation locations are designated by your building’s security office. An alarm will be triggered in the event of emergency.
In some locations, medical service option is enabled if the local municipal offers this service to the community. In some cases, it is provided by third party providers that charges a nominal fee for private services. If fees are incurred, prices will be displayed prior to requesting for the service.
Designated administrators assigned by the local municipal or building security officers assigned by organizations.
A siren will start and an SMS with your current location will be automatically created in your phone’s messaging, and you need to confirm before it is sent to your emergency contacts.
If there are evacuation notices or new alerts, all notices will be displayed here.
Each alert icon has a downvoting option that collects a user’s vote to determine accuracy of information. E.g., if you see an accident icon, and you were passing through but no accident seen, you can click on downvote. Once we receive a few downvotes, the icon will be removed from the map.
Privacy & Data
We do not share your information. You can refer to our license agreement at https://mobiva.net/licenseagreement/ and our privacy policy at https://mobiva.net/privacypolicy/
Troubleshooting
No, the app requires a Wi-Fi or mobile data to send and receive information.
