App Issues

If you’re unable to update an alert service or request services, you may be having GPS issues.
Enter flight mode for 5 minutes in Android, by opening your device’s Settings app.
Under Wireless & Networks, tap more. Tap Airplane mode to turn on or off.
If your app won’t open, respond, unexpectedly quits, or shows an error, you can take the following steps.

Check connectivity
Launch your internet browser, type www.google.com and tap Go. If the page fails to load, you may have internet connectivity issues. Check your device manual or internet service provider to restore your connectivity before trying Mobiva Citizen again.

Check for Updates

In Android,
Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play and tap My apps & games. If a Mobiva Citizen update is available, tap Update.
Restart App

For Android
Hit the Recent apps button, find Mobiva Citizen and swipe it to the side to close the app. Relaunch Mobiva Citizen.

Restart Phone
Press and hold the power button to turn off your phone. Press the power button after a minute to turn on your phone and launch Mobiva Citizen.

Reinstall Mobiva Citizen app.

Android
Open Google Play, search for Mobiva Citizen and tap on the app. Tap on Uninstall and wait for it to complete. Once it is done, tap on Install and tap open once it is done installing.