Registration

Please check if any of the conditions below applies to you, and follow the suggested steps.

  • You have a foreign mobile number that is from a country Mobiva Citizen doesn’t have a presence in.
  • Your phone’s SMS filter is switched on.
  • You are in an area with poor cellular connection.
  • You are using a non-mobile phone number.
  • If you are still unable to receive the OTP after following the steps above, reach out to us via Mobiva Citizen on https://mobiva.net/contact-us

Don’t worry. Leave us your details in https://mobiva.net/contact-us and we will look into the matter and get back to you shortly.

Logging into account

OTP authentication may fail if you have requested for more than one OTP.
Use the OTP in the latest SMS received and try again.
If you are still unable to authenticate with the OTP received, let us know via https://mobiva.net/contact-us.

If your account is new and have never been authenticated by Mobiva Citizen, click on Create an account or sign in with Google. Follow through the registration process to obtain verification codes by SMS OTP. If you are still unable to login, let us know through at https://mobiva.net/contact-us

Managing Account

You cannot change the email address that you have registered with Mobiva Citizen. However, you may change your phone number via Profile page. At the phone number, type in new phone number and press on button Update. A popup message will require you to enter your new phone number and confirm. An SMS OTP is required for verification.

You can update your profile picture only by pressing the round icon at the top left of the Profile Page. Choose an image from your camera or via the gallery to change your profile image. Profile information can be edited except username & email address.

Emergency Contacts can be changed by selecting the Contacts button or adding of mobile numbers. Click on Save when you have entered the mobile numbers for emergency contacts.

You can chat with us at https://mobiva.net/contact-us if you have any queries, we’re available to help.

Some quick tips to help you get the best support experience possible:
Update now in most cases, simply updating to the latest app will fix issues.

A reminder not to upload any sensitive personal information such as credit card details. Mobiva Citizen shall not be liable for any files uploaded or any disclosure of such information.

We are really sad to see you go and we always strive to serve you better. We are here to help and want the opportunity to resolve any issues you may be experiencing with your account.

By deactivating your account, you are also cancelling Mobiva Citizen and forfeiting any points, rewards and other related benefits. If you join again in the future, your previously unused Coins or Rewards cannot be reinstated. Once deactivated, your Mobiva Citizen account becomes inaccessible, unrecoverable, and permanently closed.

If you would still like to deactivate your Mobiva Citizen account, please contact your organization’s administrator or if you are the organization’s account holder, please contact us through https://mobiva.net/contact-us or email to support@mobiva.net.

Functionalities

Drills are practicing sessions that ensure everyone knows how to exit safely as quickly as possible and real is the real emergency. Periodic drill sessions are commonly executed to ensure everyone is ready if an emergency had actually occurred.

Muster points are predesignated locations that do not change. Citizens cannot choose muster points. Only designated evacuation administrators can determine the muster points. During evacuation, an exit map to safety is displayed.

If you have requested for medical services from Mobiva Citizen app, when a responder is enroute, you will receive a notification that the responder is enroute to your location. You can view the location of the assigned EMT

If you have requested for medical services from Mobiva Citizen app, when a responder is enroute, you will receive a notification that the responder is enroute to your location. You can view the location of the assigned EMT

The password entered is invalid. Please enter your registered email and press reset if you have forgotten your password.