Registration

Please check if any of the conditions below applies to you and follow the suggested steps.

  • You have a foreign mobile number that is from a country Mobiva Jobtracker doesn’t have a presence in.
  • Your phone’s SMS filter is switched on.
  • You are in an area with poor cellular connection.
  • You are using a non-mobile phone number.
  • If you are still unable to receive the OTP after following the steps above, reach out to us via Mobiva Jobtracker on Facebook https://www.facebook.com/MobivaSuite/

Don’t worry. Leave us your details in Facebook or email us and we will look into the matter and get back to you shortly. You can also go to our website https://mobiva.net/ and chat with us.

Logging into account

OTP authentication may fail if you have requested for more than one OTP.
Use the OTP in the latest SMS received and try again.
If you are still unable to authenticate with the OTP received, let us know via Mobiva Jobtracker App Facebook.

Please ensure you are logging in with your organization’s pre-assigned user account details. Your email address and mobile phone number needs to match before you can proceed. You can contact your orgnization’s IT Administrator to verify your user account details before retrying.

Your organization’s IT Administrator or managers can suspend your account or your account was automatically suspended after more than three (3) attempts to log-in with invalid account details. You can contact your organization’s administrator to unlock your account.

If your account is new and have never been authenticated by Mobiva Jobtracker, click on First-time login. Ensure you are using the pre-configured email address and mobile phone number given by your organization. Follow through the registration process to obtain verification codes by email and OTP.
If you are still unable to login, let us know through our chat support at https://mobiva.net.

Unregistered email address where the account is not preconfigured by your administrator. Please contact your administrator.

The password entered is invalid. Please enter your registered email and press reset if you have forgotten your password.

Your user account is not authorized for mobile app use. Please contact your administrator to allow access.

Your phone number is already registered in the system. Please contact your administrator to remove the previous registration details or make changes as the system does not allow duplicated phone numbers.

Managing Account

You cannot change the email address and phone number that you have registered with Mobiva Jobtracker. If you require changes, please contact your organization’s administrator. Mobiva Job tracker is an enterprise solution that is controlled by your organization.

You can update your profile picture only by pressing the round icon at the top left of the Profile Page. Profile information cannot be edited as it is controlled by your organization. Choose an image from your camera or via the gallery to change your profile image.

Your user account details can be found in Settings of Mobiva Jobtracker. You can provide your administrator with the info for user related issues. Emergency Contacts can be changed by selecting the Contacts button or adding of mobile numbers. Click on Save when you have entered the mobile numbers for emergency contacts.

You can chat with us at https://mobiva.net if you have any queries, we’re available to help.

Some quick tips to help you get the best support experience possible:
Update now In most cases, simply updating to the latest app will fix issues.

A reminder not to upload any sensitive personal information such as credit card details. Mobiva Jobtracker shall not be liable for any files uploaded or any disclosure of such information.

We are really sad to see you go and we always strive to serve you better. We are here to help and want the opportunity to resolve any issues you may be experiencing with your account.

By deactivating your account, you are also cancelling Mobiva Jobtracker and forfeiting any points, rewards and other related benefits. If you join again in the future, your previously unused Coins or Rewards cannot be reinstated. Once deactivated, your Mobiva Jobtracker account becomes inaccessible, unrecoverable, and permanently closed.

If you would still like to deactivate your Mobiva Jobtracker account, please contact your organization’s administrator or if you are the organization’s account holder, please contact us through https://mobiva.net via the chat function or email to support@mobiva.net.